Refund policy
Return Window
At Aviation Pin, we want you to be satisfied with your purchase.
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be in the same condition in which you received it, unused, and in its original packaging.
You do not need to provide a receipt or proof of purchase, as we can verify your order information internally.
How to Request a Return
To start a return, contact us at hello@aviationpin.com.
Please do not send any item back before contacting us and receiving return instructions. Items sent back without first requesting a return will not be accepted.
Once your return has been approved, the item should be sent to:
2 Calle, J10
Urb. Santa Paula
Guaynabo, PR 00969
United States
For voluntary returns, customers are responsible for the cost of returning the item. Aviation Pin does not provide prepaid return shipping labels for this type of return.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the value of the eligible returned products will be refunded to your original payment method.
Original shipping charges are non-refundable, except where otherwise required by applicable law.
Once Aviation Pin issues the refund, the time it takes for the funds to appear in your account will depend on your bank, credit card company, or payment provider.
If you have not received an approved refund after a reasonable processing period, please contact us at hello@aviationpin.com so we can help review its status.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If an item arrives defective, damaged, or different from what you ordered, contact us as soon as possible at hello@aviationpin.com so we can review the issue.
When appropriate, we will send the correct item or a replacement at no additional cost to you.
Please do not return a damaged, defective, or incorrect item before receiving instructions from Aviation Pin.
Where applicable consumer protection laws provide additional rights for defective or non-conforming products, those rights will apply.
Exchanges
We currently do not offer direct product exchanges.
If you would like a different item, you may return the original product if it meets the requirements of this policy. Once the applicable return has been processed, you may place a new order separately.
European Union Customers
Where European Union consumer protection laws apply, consumers making eligible online purchases have the right to withdraw from their purchase within 14 days without providing a reason. For purchases of goods, this period generally begins when the goods are received. Certain legal exceptions may apply.
When a valid right of withdrawal is exercised, Aviation Pin will provide the refunds required under applicable law, including the original standard delivery charges when required.
If the customer selected a delivery method that was more expensive than the standard delivery option offered, the additional delivery cost may not be refundable.
Customers are responsible for the direct cost of returning the goods where permitted by applicable law.
Mandatory consumer rights available under applicable European Union law are not limited by the general conditions of this policy.
Questions About Returns or Refunds
If you have any questions about a return, damaged item, or refund, please contact us at: